Refund Policy

At Nyxora Technology Pvt. Ltd., we are committed to providing our clients with world-class technological solutions, digital products, and professional services that meet the highest standards of quality and reliability. We understand that circumstances may arise where a client may seek a refund, and to ensure complete transparency, we have established the following comprehensive refund policy. This policy outlines the terms, conditions, and procedures that govern refund requests for products and services purchased directly from our company.

Refunds are only applicable to customers who have made a purchase directly through official Nyxora Technology Pvt. Ltd. channels — such as our website, authorized representatives, or official communication platforms. To be eligible for a refund, the request must be submitted within seven (7) calendar days from the date of purchase, accompanied by the relevant transaction details, payment confirmation, and a valid reason for the refund. Products or services that have been customized, tailored, or developed as per specific client requirements are generally exempt from refunds unless found to be defective, materially inconsistent with the agreed specifications, or non-functional due to reasons attributable to Nyxora Technology Pvt. Ltd.

To initiate a refund, clients must contact our dedicated support team at support@nyxoratechnology.com and provide their full name, order number, invoice copy, and a detailed explanation of the issue. Once a request is received, our quality assurance and support team will review the case thoroughly to determine eligibility. This process may involve internal verification, technical assessment, or consultation with the project team that handled the order. We strive to respond to all refund-related queries within three (3) working days and, upon approval, initiate the refund to the original method of payment within seven (7) to ten (10) business days. Please note that depending on the payment method or bank policies, it might take additional time for the amount to be reflected in your account. Refunds may also be subject to minor deductions for payment gateway fees, administrative charges, or partially utilized service durations.

Certain items and services are non-refundable under any circumstances. These include, but are not limited to, digital software licenses once activated or downloaded, web hosting or cloud services that have already commenced, consultation or development services that have been partially or fully delivered, and promotional or discounted purchases. Once digital assets or code deliverables have been shared, the ownership and intellectual property rights are considered transferred to the client, and hence refunds are not applicable. However, if the client identifies genuine issues such as product defects, performance errors, or delivery mismatches, Nyxora Technology Pvt. Ltd. will make every reasonable effort to resolve the issue through technical support, modification, or replacement before considering a monetary refund.

In exceptional cases where a refund is granted for customized software or service projects, Nyxora Technology Pvt. Ltd. reserves the right to retain a proportionate amount based on the work completed up to the date of cancellation. This ensures fair compensation for time, resources, and efforts already invested by our technical teams. We also encourage clients to review all service agreements, project scopes, and demo versions before making a purchase decision, to ensure complete clarity and satisfaction with the deliverables.

All refund-related communications should be made in writing and directed to our official email channel to maintain a clear and traceable record of correspondence. Our company will not be responsible for refund requests made through unauthorized or third-party platforms. We also reserve the right to reject refund claims if there is evidence of product misuse, violation of licensing terms, data tampering, or misrepresentation of facts. Fraudulent or abusive refund requests will be reported and may result in suspension of access to future Nyxora services.

Nyxora Technology Pvt. Ltd. is deeply committed to maintaining fairness and transparency in all its dealings. Each refund request is evaluated with utmost care to ensure that our clients are treated respectfully and justly. By making a purchase from us, you acknowledge that you have read, understood, and agreed to the terms of this refund policy. We strongly recommend that clients go through our Terms of Service, Privacy Policy, and Delivery Policy in conjunction with this refund policy to have a holistic understanding of their rights and obligations as a valued customer.

Should you have any further questions, clarifications, or special circumstances regarding our refund procedures, please do not hesitate to contact our support team at support@nyxoratechnology.com. We are always here to assist you in the best possible way and ensure that your experience with Nyxora Technology Pvt. Ltd. remains professional, transparent, and satisfactory.

Thank you for choosing Nyxora Technology Pvt. Ltd. — your trusted partner in innovation, technology, and digital transformation. We truly appreciate your confidence in our products and services and look forward to serving you with excellence for many years to come.